Frequently Asked Questions
Everything you need to know about our premium wool essentials.
What makes Woolino products unique?
We specialize in high-quality Australian Merino wool, which is naturally breathable, hypoallergenic, and temperature-regulating to keep you comfortable year-round.
How should I care for my wool garments?
To maintain the longevity of your items, we recommend machine washing on a gentle wool cycle with wool-safe detergent and laying flat to dry. Avoid bleach and tumble drying.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items in their original packaging. Please visit our returns portal to start a request.
Do you offer a warranty on your products?
Yes, we provide a 6-month limited warranty against manufacturing defects. If you experience an issue with hardware or stitching, please contact our support team.
Are your materials ethically sourced?
Absolutely. We only partner with suppliers who follow strict animal welfare guidelines and sustainable farming practices to ensure our wool is mulesing-free.