Returns & Exchanges
At Woolino, we stand behind the quality of our premium merino wool products and want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return window for items in their original, unwashed condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items in their original packaging.
Ship the Package
Drop off your package at any authorized carrier location; please ensure the barcode is clearly visible to avoid any processing delays.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing